1. The short version
You may use takedowns to manage and request removals of your own imagery, or imagery you are legally authorized to act on. We will run the service, store what we say we will store, and not use your case content for anything other than running the service. We may terminate accounts that abuse the platform. Disputes are resolved in good faith, then in court if needed.
2. Your account
- You must be at least 16 years old.
- You are responsible for the security of your account credentials.
- One account per person. We reserve the right to merge duplicate accounts.
- We may suspend or terminate accounts that violate the Acceptable Use Policy.
3. What you may do with takedowns
- Manage your own NCII cases and request removals.
- Manage a small number of cases on behalf of family members or clients with their documented consent.
- Operate takedowns as part of an advocacy or legal practice within the seat limits of your plan.
4. What you may not do with takedowns
- Use takedowns to harass, intimidate, or retaliate against any person.
- Submit fingerprints for content you do not have the legal right to act on.
- Abuse the dispatch system to send notices unrelated to genuine infringement.
- Attempt to reverse-engineer the perceptual fingerprint algorithm to evade it.
- Resell takedowns access without written permission.
5. Plans, payment, and refund
Paid plans are billed monthly or annually through Stripe. You can cancel at any time and we stop billing at the end of the current period. We do not pro-rate refunds for partial months. Annual plans get a 30-day money-back window from the original purchase date. If we terminate your account for cause, you do not get a refund.
6. Service availability
We target 99.5% monthly uptime for the web app, measured at the load balancer. We do not guarantee uptime for third-party services we depend on (search providers, payment processors, email deliverability). Maintenance windows are announced at least 48 hours in advance via the dashboard and email.
7. Our liability
To the maximum extent permitted by law, takedowns is provided as-is. We are not liable for indirect, incidental, or consequential damages. Our total liability to you for any claim is capped at the amount you paid us in the 12 months before the claim, or USD 100, whichever is greater.
8. Your content, your rights
You retain all rights to the content you submit. You grant us a limited licence to store, fingerprint, scan, and dispatch notices on your behalf — for the life of the case plus a reasonable tail for dispatch records. The licence terminates when you delete the case or close your account.
9. Changes to these terms
We will email you at least 30 days before any material change. Non-material changes (typo fixes, contact email updates) do not get a banner. Continued use after the effective date of a change constitutes acceptance.
10. Disputes and governing law
We try to resolve disputes informally first. Email our team and we will respond within 5 business days. If we cannot resolve, the dispute is governed by the laws of Sri Lanka, with venue in Colombo, unless your local law provides additional protection you cannot waive.
11. Contact
Questions about these terms: our team. Vesamuni Cybersecurity, Sri Lanka.